Why has Access Mercantile Services contacted me?

Access Mercantile works with organisations to help customers meet their payment obligations. We make contact with customers to ensure their payments remain up to date. You may have received contact from us via a letter, email or SMS.

We’re here to help. We understand receiving a collection note from us can, sometimes, be overwhelming. We’re committed to helping and assisting customers through the process of paying outstanding amounts.

Make a payment

Your outstanding amount need to be paid. You can make payment via bank transfer to our bank account.

Payment can be made to the following account either through internet banking or at a local BNZ branch.

Account name: Access Mercantile Services New Zealand

Bank: BNZ

Account Number: 02-0108-0619833-000

Please include customer reference number in description

We are here to help

Call us on 0800 300 167 or email us directly at enquiries@accessmercantile.co.nz.

Contact Us

Engage with us so we understand

Our consultants understand that every situation is unique and they will work with you to understand your circumstances. We’re here to help you on this journey, so if you have any questions or can’t pay - talk to us. When you talk to us, be honest about your financial position, including other debts:

• Return calls or respond to correspondence promptly;
• Agree to a repayment arrangement(s);
• Make sure you keep us updated (including your address) if your details change.

Keep us updated

Life happens – we understand that. When things don’t go as planned, get in touch with us on 0800 300 167 or email us at enquiries@accessmercantile.co.nz.

Payment Arrangements

If you have entered into a payment arrangement, make sure you make the payment by the due date. If you are having trouble meeting your obligation, call us and we can work together on a solution.